Terms & Conditions

Introduction

Welcome to Bossku. These Terms and Conditions ("Agreement", "Terms") govern the relationship between Bossku ("we", "us", "our", "the Operator", "the Platform") and any individual ("you", "the User", "the Player") who accesses, registers on, or otherwise uses the services available at bossku.cam and any associated mobile applications or subdomains (collectively, the "Platform").

By accessing or using any part of the Bossku Platform — whether by browsing the website, creating an account, making a deposit, or placing a wager — you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Platform.

This Agreement should be read alongside our Privacy Policy and our Responsible Gambling Policy, each of which is incorporated into these Terms by reference.

Definitions

The following terms, when capitalised in this Agreement, carry the meanings set out below:

Account Eligibility

To be eligible to register an Account and use the Platform, you must satisfy all of the following conditions at the time of registration and at all times during the use of the Platform:

1. You are at least 21 years of age;
2. You are legally permitted to participate in online gambling and sports betting under the laws of your jurisdiction of residence;
3. You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable legislation;
4. You are acting as a private individual in your own name and are not acting on behalf of another person or any commercial entity;
5. You have not previously been excluded or suspended from the Platform for breach of these Terms;
6. You are not a current employee, contractor, director, officer, or immediate family member of the Operator or any of its affiliated entities;
7. You have full legal capacity to enter into this Agreement under the laws applicable to you.

Account Registration & KYC Verification

To access the gaming and betting services on the Platform, you must complete the registration process and create an Account. You agree to provide accurate, current, and complete information during registration. You further agree to promptly update your Account information if any details change.

• Each individual may hold only one Account on the Platform. Registering multiple accounts ("multi-accounting") is strictly prohibited and will result in immediate suspension and potential forfeiture of all balances across the associated accounts.
• Accounts are personal to the registered holder and may not be transferred, sold, or otherwise assigned to any third party.
• You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at [email protected] if you suspect unauthorised access to your Account.
• The Operator shall not be liable for any loss or damage arising from your failure to keep your credentials secure.

The Operator is required under applicable compliance frameworks to verify the identity of all Players prior to processing withdrawals and at any other point we consider appropriate. You must provide, upon request, the following documentation:

• A valid government-issued photo identification — Malaysian MyKad, driving licence, or international passport;
• Proof of current residential address — a utility bill, bank statement, or official correspondence dated within the preceding three months;
• A selfie photograph holding your ID document alongside a handwritten note with the date and "Bossku" clearly visible;
• For withdrawals exceeding specified thresholds: source-of-funds documentation as reasonably requested by the Operator.

Failure to complete KYC verification within a reasonable period of being requested to do so may result in the suspension of withdrawal functionality and, ultimately, Account closure. Completed KYC verification is valid until the Operator determines a re-verification is necessary, which may occur in response to changes in your Account activity.

Terms of Use

Your use of the Bossku Platform is subject to the following general terms of use. By accessing the Platform, you agree to comply with each of these conditions at all times.

• The Platform is provided solely for personal entertainment purposes. Any commercial use, including systematic extraction of data, automated betting, or operation of betting exchanges using our services, is prohibited.
• You must use the Platform in good faith and in accordance with these Terms and all applicable laws.
• You acknowledge that gambling involves risk and that you may lose funds deposited into your Account. The Operator does not guarantee winnings.

• You may not use any automated tools, scripts, bots, crawlers, or similar technologies to access or interact with the Platform.
• You may not attempt to probe, scan, or test the vulnerability of the Platform or any related network infrastructure.
• You may not reverse-engineer, decompile, or disassemble any part of the Platform's software.

All information displayed on the Platform — including odds, game RTP figures, and promotional terms — is provided in good faith and to the best of the Operator's knowledge. The Operator reserves the right to correct material errors in displayed information, including cancelling bets placed at manifestly incorrect odds, and shall not be liable for losses arising from such corrections.

Deposits & Withdrawals

All financial transactions on the Bossku Platform are conducted exclusively in Malaysian Ringgit (MYR). The Operator supports the following payment channels for Malaysian players: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency (BTC/USDT).

• The minimum deposit amount is RM 30. Maximum deposit limits may apply depending on the selected payment channel and your Account status.
• Deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted and will be returned minus any processing charges.
• The Operator accepts no liability for delays caused by the processing times of third-party payment providers.
• Deposited funds are held in a segregated player funds account and are not used for operational expenses.

• Withdrawals will only be processed to a payment method registered in the same name as the verified Account holder.
• You must have completed KYC verification before any withdrawal request can be processed.
• All applicable wagering requirements on any active bonuses must be satisfied before withdrawal of bonus-derived funds.
• E-wallet withdrawals (Touch 'n Go, Boost, GrabPay) are typically processed within 5 to 30 minutes. Bank transfers via DuitNow and FPX are typically processed within 1 to 3 business hours. Cryptocurrency withdrawals are typically confirmed within 10 to 20 minutes. These are indicative timeframes only and are not contractually guaranteed.
• The Operator reserves the right to conduct additional verification checks on withdrawal requests, which may extend processing times beyond the indicative windows stated above.

Bonuses & Promotions

The Operator may from time to time offer bonuses, free bets, reload offers, cashback promotions, and other incentives ("Promotions") to eligible Players. All Promotions are subject to specific terms and conditions published at the time of each offer, which supplement and, where in conflict, take precedence over this Section 7.

• Bonuses may only be claimed once per eligible player, household, IP address, device, or payment method unless explicitly stated otherwise in the specific promotion terms.
• The Operator reserves the right to withdraw, amend, or cancel any Promotion at any time, with or without notice, subject to any statutory requirements applicable in the Player's jurisdiction.
• Any attempt to abuse Promotions — including but not limited to creating multiple accounts to claim the same offer, wagering on opposite outcomes, or engaging in arbitrage betting — will result in the forfeiture of the Promotion and associated winnings, and may lead to Account suspension.

• Unless otherwise specified in individual promotion terms, all bonus funds are subject to a wagering requirement before any derived winnings become withdrawable.
• During a bonus play-through period, a maximum single-bet limit applies — typically MYR 250 to MYR 500 per round or stake. Bets exceeding this limit while a bonus is active may be voided at the Operator's discretion.
• Game contribution rates apply: slots typically contribute 100%; table games such as Baccarat and Blackjack typically contribute 10% to 20%; some game categories may contribute 0%. Exact rates are published in each Promotion's specific terms.
• Bonus credits and any associated wagering requirements expire at the end of the stated validity window — typically 7, 14, or 30 days from activation. Expired bonuses and associated winnings are automatically forfeited.

Where a Promotion is designated as a "Sticky Bonus", the bonus credit itself cannot be withdrawn upon completion of the wagering requirement; only net winnings generated from the bonus are withdrawable. Where a Promotion is designated as "Non-Sticky", the bonus credit is credited separately and may be withdrawn alongside winnings once the wagering requirement is met. Each Promotion will clearly state its type.

Betting & Gaming Rules

The following rules apply to all wagering activity conducted on the Bossku Platform, including casino games, live dealer tables, sports betting, and any other gaming products offered.

• All casino game outcomes are determined by certified random number generators (RNG). The Operator does not influence, alter, or pre-determine any game outcome.
• Advertised RTP (Return to Player) percentages represent theoretical long-term statistical averages and do not guarantee any individual session outcome.
• Malfunction of a game — whether due to software error, disconnection, or any other technical issue — voids any affected round. Where possible, incomplete rounds will be replayed from the point of interruption; otherwise, the wager will be refunded.

• Bets are accepted subject to our sportsbook rules applicable to each sport and market type, which are available within the sportsbook section of the Platform.
• Odds are subject to change before a bet is confirmed. Once a bet has been accepted and confirmed, the stated odds at the time of acceptance apply.
• The Operator reserves the right to limit bet amounts, restrict markets, or decline bets at its reasonable discretion.
• Bets placed on manifestly incorrect odds — including system errors that produce odds materially inconsistent with market rates — may be voided by the Operator. Players will be notified and stakes refunded in such circumstances.

If you believe a game result or bet settlement is incorrect, you must raise a dispute within seven (7) calendar days of the disputed outcome being recorded. Disputes submitted after this period may not be investigated. All disputes are reviewed by the Operator's compliance team, whose decision is final subject to any regulatory appeal process available in your jurisdiction.

Prohibited Conduct

The following conduct is strictly prohibited on the Bossku Platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of balances, and, where appropriate, referral to law enforcement authorities.

• Registering more than one Account, whether personally or through a proxy, nominee, or third party;
• Providing false, misleading, or incomplete information during registration or KYC verification;
• Using funds of suspected criminal origin or in connection with money laundering activity;
• Colluding with other Players to gain an unfair advantage in any game or market;
• Exploiting software bugs, glitches, or errors in a manner not authorised by the Operator;
• Using automated betting systems, bots, or scripted tools to interact with the Platform;
• Engaging in bonus abuse, including systematic exploitation of promotions through matched betting, arbitrage betting, or multi-accounting;
• Charging back, reversing, or disputing a deposit through a payment provider in bad faith;
• Threatening, harassing, or abusing members of the Operator's support team;
• Any other conduct that the Operator reasonably determines to be fraudulent, harmful, or contrary to the integrity of the Platform.

Responsible Gambling

The Operator is committed to promoting safe, responsible, and sustainable gambling practices. We believe gambling should be an enjoyable form of entertainment — not a financial strategy or a response to personal distress. We provide the following tools and resources to support responsible play.

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your Account. Requests to reduce a limit take effect immediately; requests to increase a limit are subject to a cooling-off period.
• Loss Limits: You may set a cap on the amount you are willing to lose within a defined period.
• Session Time Limits: You may restrict the duration of individual gambling sessions.
• Cooling-Off Period: You may request a temporary break from gambling for a period of your choosing (typically 24 hours to 90 days).
• Self-Exclusion: You may request permanent or extended self-exclusion from the Platform. Self-exclusion requests are processed promptly and, once active, cannot be reversed during the specified exclusion period.

The Bossku Platform is accessible to persons aged 21 and above only. We verify the age of all Players as part of our KYC process. If we have reason to believe that a Player is under the age of 21, we will suspend the Account and withhold all associated balances pending verification. Any winnings accrued by an underage player will be forfeited.

If you or someone you know may have a gambling problem, we encourage you to seek help. The following resources are available (text references only — contact details to be accessed via their respective official channels):

• Talian Kasih 15999 — Malaysia's national social welfare helpline, available 24 hours a day;
• GamCare — international gambling support and counselling organisation;
• Gamblers Anonymous Malaysia — peer support groups for problem gamblers.

For full details of our responsible gambling programme, including how to activate limits and self-exclusion, please visit our Responsible Gambling page.

Intellectual Property

All content on the Platform — including but not limited to text, graphics, logos, images, audio, video, software code, game interfaces, and the overall appearance and design of the Platform — is the intellectual property of the Operator or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to copy, reproduce, distribute, publicly display, modify, adapt, reverse-engineer, or create derivative works from any content on the Platform without the Operator's prior written consent.

Any unauthorised use of the Platform's intellectual property may result in Account suspension and may expose you to civil and/or criminal liability.

Limitation of Liability

To the fullest extent permitted by applicable law, the Operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, or loss of goodwill — arising out of or in connection with your use of the Platform, even if the Operator has been advised of the possibility of such damages.

The Operator's total aggregate liability to you arising under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the total net deposits made by you to the Platform in the twelve (12) calendar months preceding the event giving rise to the liability.

Nothing in these Terms shall limit or exclude the Operator's liability for fraud, fraudulent misrepresentation, death or personal injury caused by the Operator's negligence, or any other liability that cannot be excluded or limited by applicable law.

Account Suspension & Termination

The Operator reserves the right to suspend or permanently close any Account at its reasonable discretion, including in the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete KYC verification within a reasonable period;
• Suspected fraud, money laundering, or other criminal activity;
• Account inactivity for a continuous period of twelve (12) months or more;
• Receipt of a self-exclusion request from the Account holder.

You may close your Account at any time by contacting our support team. Upon closure, any remaining real-money balance (subject to any pending KYC requirements or investigations) will be returned to your verified payment method. Bonus funds are forfeited upon Account closure.

An Account is considered dormant if no log-in activity has been recorded for a continuous period of twelve (12) months. The Operator may charge a monthly dormancy administration fee of up to RM 50 against the dormant Account balance, provided that the balance will not be reduced below zero. Players will be notified by email at the registered address before dormancy fees commence.

Amendments to These Terms

The Operator reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Operator will provide not less than seven (7) days' advance notice to registered Players via the email address associated with their Account or by a prominent notice on the Platform.

Your continued use of the Platform after any amendment to these Terms takes effect will constitute your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and may request Account closure and withdrawal of any remaining real-money balance.

The current effective version of these Terms is always available on this page at bossku.cam/terms-conditions, with the "Effective Date" and "Last Updated" dates displayed at the top of the document.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them — whether in contract, tort, or otherwise — shall be governed by and construed in accordance with the laws applicable to the Operator's jurisdiction of incorporation, without regard to conflict of law principles.

In the event of a dispute between you and the Operator, we encourage you to contact our support team in the first instance to seek an amicable resolution. The Operator will use reasonable endeavours to resolve good-faith disputes within fourteen (14) calendar days of receiving written notice from you.

Where a dispute cannot be resolved amicably, it shall be referred to binding arbitration in accordance with the rules of an internationally recognised arbitration body as designated by the Operator at the time the dispute is raised. The language of arbitration proceedings shall be English.

Contact Us

If you have any questions about these Terms and Conditions, wish to raise a dispute, or need to contact the Operator for any other reason related to your Account, please reach out through any of the following channels: